1-Year Limited Warranty


We provide an after care and attention pack for all our products and services which will assist in prolonging the life expectancy of our products we offer. However, should there be any defect with our product or workmanship within a specified period of time we will carry out an investigation and repair/replace any defective product or its’ part free of charge.

How long is the warranty valid?

We offer a 1-year warranty from date of completion for all products sold by Dekko Interiors Accessories.

What is covered under this warranty?

This guarantee applies to domestic use only and covers defects in material and workmanship.

Conditions for the warranties

These warranties are valid from the date of purchase from Dekko Interiors Accessories (or date of delivery and installation by Dekko Interiors Accessories if later). The original purchase receipt (or email confirmation if ordered online) is required as proof of purchase for the guarantees to be valid.

This warranty is non-transferrable and is personal to the original purchaser as shown on the invoice.

How to make a claim?

Warranty claims must be made as soon as any defect becomes visible by the purchaser.

To make a claim under your warranty you must contact us at sales@dekkointeriorsaccessories.co.uk

Tel: 020 8294 2077

Dekko Interiors Accessories / Dekko Interiors Ltd

6 Mulberry Place

Pinnell Road

London

SE9 6AR

What will Dekko Interiors Accessories do to correct the problem?

Dekko Interiors Accessories will investigate the claim and if we believe there is a defect or fault covered by the warranty, we will at our option either repair the defective product or its’ part, replace the defective product or its’ part or issue a refund of the price you paid for the products.

Dekko Interiors Accessories reserves the right to substitute a similar or equivalent product of comparable quality, style and price range, if the original material or product is no longer available or has been discontinued.

It is Dekko Interiors Accessories that determines, at its sole discretion, what constitutes an appropriate replacement. An appropriate replacement constitutes a product of the same type and in the same price range as the original. If you prefer to upgrade to a product of a higher specification you may request this but Dekko Interiors Accessories will then charge you the difference between the price of the like-for-like replacement and the requested replacement product.

Exclusions

Cabinets’ Doors, Glass Fronts, Carcasses, Drawer Units, Glass and Mirrors:

We will not be liable for any slight impaction in any parts made of glass.

We will not be liable for any slight differences in the colour of any product as materials often reflect light differently.

Kitchen utensils/Kitchen rail accessories:

Kitchen utensils/ Kitchen rail accessories are exclusively intended for preparation, cooking, storage or serving of food or drinks. We will not be liable for any misuse of kitchen utensils for other application outside of the kitchen ambient or dining table as such practice qualifies as contrary to intended use.

Customers should consult the specific maintenance and care instructions provided with the products in question in order to claim on our guarantee/warranty.

This guarantee/warranty shall not extend to damage:

  • To caulking, silicone and related products,
  • To any component parts, which have been cleaned with inappropriate cleaning methods or wrong cleaning products,
  • Due to the fact that the products have been used for public use,
  • Arising out of corrosion, sunlight damage, water damage or wilful acts of neglect
  • Arising out of normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris,
  • Due to, or occasioned by, for whatever reason, to unauthorised alteration or dismantling and re-installation,
  • Due to, or occasioned by, accident, fire, burst pipes, lightning, explosion, flood, or any other acts of god.

Warranty for the repaired or replaced product or its’ part

Any repaired or replacement cabinet parts shall be guaranteed on the terms of this warranty for the unexpired portion of the warranty period only.

After Sales service

Dekko Interiors Accessories reserves the right to substitute a similar or equivalent product of comparable quality, if the original material or product is no longer available or has been discontinued.

Care instructions

To be able to rely on these warranties you need to follow the specific Care Instructions available to you here.

General legal rights

This warranty is subject to the jurisdiction of the courts of England and Wales, and any dispute or claim arising out of, or in connection with it or its subject matter, shall be governed by, and construed in accordance with English law. Dekko Interiors Accessories is run by Dekko Interiors Limited, the company registered in England and Wales under company number 7707415 and with our registered office at Dekko Interiors Limited, 6 Mulberry Place, Pinnell Road, London SE9 6AR.

These guarantees give you specific legal rights in addition to the rights given to you by law. These guarantees do not, in any way, affect your statutory rights given to you by law.

Contact us in case of any questions

Contact us at sales@dekkointeriorsaccessories.co.uk

Tel: 020 8294 2077

Dekko Interiors Accessories / Dekko Interiors Ltd

6 Mulberry Place

Pinnell Road

London

SE9 6AR